FAQ

Returns

We have a 14 day return/exchange policy from your delivery date. If you would like to return or exchange your order, simply email us and we will assist you. A merchandise credit will be issued for returns/exchanges, however monetary refunds will not be issued. You may also exchange it for any item(s) on our website of equal value. Shipping charges are the responsibility of the customer. Merchandise must be returned with original tags attached, unworn, not damaged, and in original packaging. Custom items are final sale.

Shipping

We are located in London UK. 

Yes we do! We ship worldwide. Please keep in mind, sometimes customs taxes may apply in your country depending on where you are located.

 

 UK Standard : From £3.85-£3.20

✿ 1st Class : Next Day Delivery

✿ 2nd Class : 2 - 3 Working Days

 International Standard : From £5.80- £9.35

✿ Europe : 3 - 5 Working Days

✿ Rest of the world : 6 - 7 Working Days

 

Holiday Shipping: Delays in shipment tend to occur during this busy season. If this happens simply contact the carrier responsible for your delivery directly for more information.

Yes. You will be sent an e-mail including a tracking number and all tracking information.

 

What material are the necklaces made of?

24K / 18k Gold Filled/ 18K Gold plated Stainless Steel:  Layer of gold adheres to the silver through an electroplating bath.
Can I wear my jewelry in Water?
**Jewelry labeled 18K Gold filled can be worn in water without tarnishing up to 4 months. In any event your jewelry tarnishes under 4 months, the product may be defective and we will send a new one after proper investigation. Although we are not liable for jewelry that tarnishes after 4 months, offer replacement jewelry for a fee. Please email us at info.bayoujewellery@gmail.com for more information.
Jewelry with the best care may last more than 6-24 months. If jewelry is marked with a stainless steel base, it lasts 2-4 years without tarnishing. For the best care of your jewelry, remove jewelry when sweating/ wearing perfumes/ lotions. If your items do turn, it can be caused by a metal-to-skin oil reaction. As each person's body oils make different metals react differently, it is not our responsibility to return or exchange your item. We apologize in advance. Please contact our customer service team for further details at info.bayoujewellery@gmail.com .

Jewelry Care:

Avoid sweating, and sleeping with your Bayou Jewelry to maintain its color and form for a longer time. Jewelry worn in the shower will not rust, however, if handled with care they may last for years.                        

Order Cancellations 

Unfortunately, Bayou Jewelry has a no cancellation policy. After a piece has been ordered the creation process has already begun the moment your order has been processed. We apologize for the inconvenience. 

We cannot update discount code promos to your order after your order has been placed.

If you have any concerns about your necklace please email us at info.bayoujewellery@gmail.com and we will fulfill your concerns.

 What if my necklace does not fit?

Please Email us immediately after you order your necklace if you would like to request for your necklace to be a longer length! Our chains are usually 16 - 18 inch long, however you can request a 20-24 inch for a small fee of $5. 

If you would like to change your chain after receiving your order and it has been past 7 days, you can purchase a new chain on our chain bar.

 What if I put in my wrong address?

If you have provided an incorrect address and your order has not been shipped yet , we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. A £5 fee for repostage will be charged for your items to be sent to you again. Please email Bayou Jewelry with any questions or concerns.

What if my package is lost?

Bayou Jewelry is not responsible for items that are lost by the mail carrier or by any shipping service. If you feel your package is lost or got stolen please contact the carrier responsible for your delivery as soon as possible. If your package is marked delivered, lost, delayed, or unscanned, refunds of any kind will not be issued.

What if my package was returned to the sender? 

If your package is returned to us for any reason, you will be responsible for the package to be sent again. We will email you an invoice for the price of the return shipping label. Please check all addresses before submitting your order.

*** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order. In the case you would not like your package sent back, we charge a restocking fee of £4. The fee will be deducted from your order refund amount total.

What if my jewelry breaks?

If jewelry is damaged upon arrival due to a defective piece or damaged during shipment, please email us within 14 days of delivery with photo evidence in order for us to send you a brand new piece. However, after 14 days we are no longer liable for any breakage caused by the customer. 

We offer jewelry exchange for any damaged necklace/bracelet/ring/waist chain from Bayou Jewelry for a fee. Please email us with a photo of the broken piece & our team will let you know the fee we will charge for exchanging your jewelry piece.